Hi, I’m Giulia · here around the clock

Your reservations,
in caring hands.
Around the clock.

Hello, I’m Giulia. I look after reservations for safari lodges, boutique hotels and guesthouses as if each one were my own. Every guest who writes in hears back, warmly and personally, within the hour, day or night, so nobody slips away while your team looks after the people already with you.

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Answered within the hour · 24 hours a day · 7 days a week

24/7

Cover, every single day

< 1hr

Reply, day or night

100%

Your reservations, handled

Enquiries left to go cold

The problem

A missed enquiry is a missed guest.

Reservations are the most valuable job in your business, and usually the one your team has the least time for. Messages pile up. Replies go out hours late. After-hours enquiries wait until morning, by which point the guest has booked elsewhere.

The promise

Hand it to me once. Then breathe.

I take the whole reservations side off your plate and look after it with care, day and night, in your name and your voice. You wake up to more confirmed bookings and a calmer front desk. The rest is mine to worry about.

My promise: every guest hears back within the hour, 24/7.

What I do

Your whole reservations world, in one warm pair of hands.

Full reservations takeover

I become your reservations team. Enquiries, quotes, gentle holds, confirmations, rooming lists, payment follow-ups and all the little pre-arrival details, looked after from first hello to final confirmation. The guest stays yours. The running around is mine.

24/7 enquiry cover

Travel never sleeps, so neither do I. A message that lands at 2am from the other side of the world gets a warm reply while it is still fresh, not by the time the lodge down the road has already said yes.

Revenue & conversion

Every enquiry is someone dreaming of a stay with you. I reply quickly, quote thoughtfully and follow up kindly, so far more of those dreams turn into confirmed, paid bookings.

Channel & OTA management

Booking.com, Expedia, your own website and the agents in between, all kept in step. Rates loaded, availability true to life, double-bookings quietly designed out. One calm place where everything agrees.

How it works

Simple to start. Seamless once I’m in.

Handing over reservations should feel like relief, not risk. I settle in so gently that your guests never feel the change, only a faster, warmer reply.

We get to know each other

I learn your place inside out: your rooms, rates, packages, policies and the way you like to greet a guest.

I settle in

I plug into your systems and channels, and we agree exactly how I should sound when I speak for you.

I take the reins

Your reservations inbox and phone become mine. Every enquiry answered, every booking cared for, around the clock.

I keep you in the loop

You always see what is happening: enquiries, conversions, revenue and where the next opportunity sits. Never a black box.

Who we help

Built for hospitality that runs on personal touch.

Safari lodges

Remote, seasonal and full of guests booking from faraway time zones. I keep your reservations moving even when the camp itself is happily off-grid.

Boutique hotels

Small teams wearing a dozen hats. I lift reservations off the front desk so your people can be fully present for the guests in front of them.

Guesthouses

Owner-run and wonderfully personal. I protect that warmth while making sure no message sits unanswered and no booking ever slips through.

Thatched lapa and deck at a safari lodge

Why I’m a little different

“I don’t just manage reservations. I come from a working safari lodge myself, so I know the booking is the first moment a guest falls in love with your place, or quietly moves on. I make sure it’s the former, every single time.”

Giulia

Read our story →

Let’s take reservations off your plate.

Tell me a little about your place and I’ll show you exactly how I’d look after your reservations. No obligation, no jargon, just a friendly chat.

Prefer email? Write to me any time at hello@hellogiulia.com.

Your reservations,in caring hands. Around the clock.