I look after reservations for a small, hand-picked family of lodges,
hotels and guesthouses, and I treat every one of them as if it were my
own. I know what it feels like to watch a booking slip away because
nobody reached the inbox in time, and I know what a difference a fast,
warm, thoughtful reply can make.
That is because I come from hospitality myself. Hello Giulia grew out of
a working safari lodge here in South Africa, where we learned that the
booking is the very first moment of the guest experience, long before
anyone walks through the door. So that is exactly how I treat it.
Meet Giulia
A real person, never a faceless queue. When a guest writes to you, they
hear back from me, Giulia: prompt, personal, and briefed on your place
as if I worked just down the hall.
Behind me is a caring team and a careful playbook built around your
rates, your policies and your own way of saying things, so every reply
sounds like your place at its very best, at any hour of the day or
night.
